Shipping & Returns
If you wish to return an item you purchased from ScaledPerformance.com, please read the following policy for all the information you need to return or exchange your order.
Returns Policy
30-Day Return Policy
We have a 30-day return policy, which means all parts must be returned within 30 days of delivery. We do not accept returns after 30 days, no exceptions. To start a return, submit a request through our Contact Us form describing the issue and reason for return. Once your return is accepted, we'll provide instructions on how to send it back.
Do you provide free return shipping?
For defective products, we cover the return shipping cost for you. If you're returning an item for any other reason, including buyer's remorse, you're responsible for the actual return shipping cost.
Refunds
Once we receive and inspect your return, we'll notify you whether the refund is approved. If approved, you'll be refunded to your original payment method within 7 to 10 business days. Some banks may take longer to reflect the refund on your statement.
Is there a restocking fee?
No, there's no restocking fee.
Return Conditions
To be eligible for a return, your item must be unworn or unused, in the same condition you received it, with all original tags and packaging, and include all originally supplied parts. Items showing signs of use or damage/missing parts not caused by our error are not eligible for return.
Last Chance Deals – Return Policy
Products purchased under the "Last Chance Deals" category have limited availability and special return conditions. Please verify part compatibility before ordering — no returns or exchanges are accepted for incorrectly ordered parts. Returns or replacements are accepted only if the product arrives damaged in transit, and any transit damage must be reported within 24 hours of delivery with supporting photos. These conditions apply only to "Last Chance Deals" products and do not replace our standard return policy.
How do I return an item?
Please Contact Us with your order number and details about the item. If your return is accepted, we'll send instructions on how and where to ship your package. Items sent back without first requesting a return will not be accepted. All returns must go by mail — we don't offer in-store returns.
Damages / incorrect items
If your order arrives damaged, please do not accept the delivery, and contact us within 24 hours so we can resolve it. If your order arrives incorrect, contact us and we'll provide a free return label and send the correct item.
Late or missing refunds
Refunds are sent to your original payment method within 7–10 business days. If it's been longer, please check with your bank first, as processing can take extra time. If you've done this and still haven't received your refund, contact us and we'll investigate.
Exchanges
We only exchange items that are damaged, wrong, or defective. To exchange an item, please Contact Us. The fastest way to get what you want is to return your current item, and once accepted, place a separate order for the replacement.
Can I change my shipping address?
Yes — contact us within 24 hours of placing your order if you need to change the shipping address. If you reach out after 24 hours and the order has already shipped, you'll need to return it for a full refund instead.
Shipping Policy
Processing
Processing time begins the day you place your order and usually takes 1–2 business days before we ship it.
Shipping
| Destination | Cost | Processing Time | Shipping Time |
|---|---|---|---|
| United States | FREE | 1–2 Days | 2–3 Business Days |
Order cutoff time
We ship orders Monday through Friday. The cutoff for same-day processing is 12:00 PM Central Time (Chicago).
Order tracking
Once your order ships, you'll receive an email with a tracking number and link within 1–2 days. If you don't receive one, or the tracking number isn't working, contact us and we'll look into it.
Cancellations
If you change your mind before receiving your order, we can accept cancellations any time before it's dispatched. If it's already shipped, please refer to our Returns Policy above.
Damages & issues
If your order arrives damaged or opened, contact us within 24 hours and we'll make it right.
Contact Us
Address: 31227 Deerwood Park Lane, Spring, TX 77386
Phone: 1-281-361-5005
For return requests, tracking issues, or any other questions, please use our Contact Us form and we'll get back to you as soon as possible.
